Shipping & Delivery Policy

Homologator – operated by Ceram Intertrade GmbH

1.1 This Shipping & Delivery Policy applies to all shipments and physical deliveries provided under the Homologator brand. All Homologator websites, domains, communications, and related services are operated exclusively by Ceram Intertrade GmbH, Am Ausbesserungswerk 8, 80939 München, Germany, HRB 196303, VAT ID DE 281134181, represented by Managing Director Dipl.-Ing. Dany Hoffman (hereinafter referred to as the Service Provider). Homologator is a trade name used by the Service Provider and not a separate legal entity.

1.2 This Policy applies exclusively to business customers within the meaning of § 14 BGB. No consumer shipping rules apply.

1.3 This Policy forms part of all contractual relationships between the Client and the Service Provider.

2. General Shipping Principles

2.1 Physical shipments are provided only where explicitly part of the agreed service. Many Homologator services consist solely of digital or documentation outputs and involve no physical shipping.
2.2 The Client must ensure that commercial deliveries can be accepted at the delivery address during normal business hours.
2.3 Risk transfers to the Client at the moment the goods are handed over to the carrier.

3. Shipping Methods and Carriers

3.1 The Service Provider selects shipping methods and carriers unless otherwise agreed in writing.
3.2 Common carriers may include DHL, UPS, FedEx, GLS, DPD, freight companies, or specialist logistics providers.
3.3 Special handling requirements, insured shipments, express deliveries, oversized goods, or export documentation may incur additional costs.

4. Shipping Costs

4.1 Shipping costs are borne by the Client unless explicitly included in the order confirmation.
4.2 Shipping costs may include packaging, freight charges, transport insurance, customs documentation, handling, or administrative fees.
4.3 Shipping costs are non-refundable except where required by law or explicitly agreed.

5. Delivery Times

5.1 Delivery timeframes provided by the Service Provider are estimates unless expressly confirmed in writing.
5.2 Delivery may be affected by availability of parts, carrier schedules, customs processing, regulatory checks, or Client cooperation.
5.3 Delays outside the Service Provider’s control do not entitle the Client to damages or withdrawal.

6. Customs, Import Duties, and Export Requirements

6.1 For international shipments, the Client is responsible for all customs duties, import taxes, clearance fees, and compliance with destination-country regulations.
6.2 The Service Provider may assist with required export documentation but does not assume liability for customs delays or restrictions.
6.3 If customs authorities return or seize shipments for reasons not attributable to the Service Provider, the Client bears all resulting costs.

7. Delivery Attempts and Non-Delivery

7.1 If delivery is unsuccessful due to incorrect addresses, absence at the delivery location, lack of acceptance, or operational closures, the Client bears all additional costs.
7.2 Storage fees, re-delivery fees, or return transport fees may apply.
7.3 Non-delivery caused by the Client does not justify a refund.

8. Inspection and Claims

8.1 The Client must inspect delivered goods immediately upon receipt.
8.2 Visible damage, missing items, or irregularities must be reported to both the carrier and the Service Provider within two business days.
8.3 Failure to report defects within the required timeframe may void claims.
8.4 Claims for transport damage are limited to the carrier’s liability under the chosen shipping method.

9. Lost Shipments

9.1 If a shipment is lost, the Service Provider will initiate an investigation with the carrier.
9.2 Any compensation is limited to the amount reimbursed by the carrier unless additional insurance was arranged in advance at the Client’s expense.

10. Returns of Physical Goods

10.1 Returns are only accepted if expressly authorised in writing by the Service Provider.
10.2 The Client must send return shipments prepaid and insured unless otherwise agreed.
10.3 The Service Provider does not accept unauthorised returns.

11. Contact

11.1 All shipping-related enquiries must be submitted in writing to the Service Provider using the contact details provided in the Homologator legal information.