Return & Refund Policy

Homologator – operated by Ceram Intertrade GmbH

1.1 This Return & Refund Policy applies to all services, deliverables, and physical goods provided under the Homologator brand. All Homologator websites, domains, communications, and materials are operated exclusively by Ceram Intertrade GmbH, Am Ausbesserungswerk 8, 80939 München, Germany, HRB 196303, VAT ID DE 281134181, represented by Managing Director Dipl.-Ing. Dany Hoffman (hereinafter referred to as the Service Provider). Homologator is a trade name used by the Service Provider and is not a separate legal entity.

1.2 This Policy applies only to business customers within the meaning of § 14 BGB. No consumer rights are granted.

1.3 This Policy is part of all contractual relationships between the Client and the Service Provider. Deviating terms shall not apply unless expressly agreed in writing.

2. General Principles

2.1 All services supplied by the Service Provider, including engineering, consulting, technical documentation, and homologation support, are customised for the Client and therefore not eligible for return or refund once work has begun.
2.2 Digital deliverables such as documents, data sheets, analyses, reports, drawings, and templates cannot be returned or refunded.
2.3 The Client remains responsible for providing accurate information. Incorrect or incomplete information does not justify a refund.

3. Cancellation Before Work Starts

3.1 If the Client cancels a confirmed order before the Service Provider begins work, the Service Provider may charge a cancellation fee of up to 20% of the contract value to cover administrative and preparatory costs.
3.2 Prepayments may be refunded only if no work has begun and after deduction of any cancellation fee.

4. Cancellation After Work Has Commenced

4.1 Once the Service Provider has begun work, the Client may cancel the order, but no refund will be issued for work already completed.
4.2 The Client remains liable to pay for all services performed up to the cancellation date, including partial work stages.
4.3 No refund is provided where the Client withdraws due to internal decisions, changes in business strategy, delays caused by third parties, or lack of cooperation.

5. Third-Party Fees and External Costs

5.1 Fees charged by external bodies such as TÜV, DEKRA, GTÜ, KÜS, laboratories, customs authorities, transport companies, or subcontractors are non-refundable under any circumstances.
5.2 If the Service Provider has incurred such fees on behalf of the Client, the Client must reimburse them in full, even in the event of cancellation.

6. Physical Goods and Components

6.1 Physical items supplied in connection with a project may be returned only if explicitly approved by the Service Provider in advance.
6.2 Returned items must be unused, undamaged, and in original packaging. A restocking fee of up to 30% of the item value may apply.
6.3 Custom-made or vehicle-specific components are excluded from return and refund.

7. Defective Deliverables

7.1 The Client must notify the Service Provider in writing of any defects within five business days after delivery.
7.2 The Service Provider will review the claim and may choose rework, replacement, or correction of the relevant portion.
7.3 Refunds are only considered if rework or replacement is impossible and the defect is attributable to the Service Provider.
7.4 No refund is provided if the defect results from incomplete Client information, improper use, unauthorised modification, or authority decisions outside the Service Provider’s control.

8. Non-Refundable Situations

8.1 Refunds are excluded in cases such as regulatory rejection, delays caused by authorities, scheduling constraints of inspection bodies, force majeure, insufficient Client cooperation, incorrect documents supplied by the Client, or any reason outside the Service Provider’s direct control.

9. Refund Method

9.1 If a refund is granted, it will be processed using the same payment method used by the Client unless otherwise agreed.
9.2 Refund processing may take up to 30 days after confirmation.

10. Contact

10.1 All return- or refund-related requests must be submitted in writing to the Service Provider using the official contact details published in the Homologator legal information.,